|
|
 |
|
 |
 |
The confirmation of reservation means that all of the above
conditions were understood and accepted:
1. GUARANTEE
«Villa Vižula» guarantees that the accommodation and the program
will be realized in full as specified unless in case of ''force
major'' (strikes, natural calamities, accidents, etc.).
2. BOOKING AND PAYMENT
For booking / reservation a deposit of 30% of the accommodation
price should be paid till a deadline which is going to be
indicated during the booking process. The balance of 70% should
be paid at the latest one day after the guest arrival. If the
payment is not effected within the mentioned period, «Villa
Vižula» preserves the right to cancel the reservation.
3. CANCELLATION BY THE GUEST
The date of the written or phone notice represents the base of
the cancellation costs calculation as follows:
- 30 days or more before arrival – the 30% advance is retained *
- After guest arrival - 100% of total accommodation price is
charged
*«Villa Vižula» offers to all our guests that should cancel
their holiday the possibility to re-use the advance for an
another period. This one is going to be approved from both
sides.
4. CHANGE OF THE ARRIVAL DATE
In high season (June, July and August) no changes of the arrival
date can be accepted because the check in and the check out date
is on Saturday only. However, the guest has the possibility to
confirm their arrival for an another date, but he will be
charged from the first previous Saturday ( this point is used
only in high season and/or if there is no other agreement
between the two sides).
All the changes will be confirmed in a written way by «Villa
Vižula».
5. ACCOMMODATION PRICES
The prices are public for every season. Their status can be
always checked on the official web site of «Villa Vižula».
However, in case of a ''higher power'' where the consequences
would be the increase of the prices for more than 5% a guest is
entitled to cancel the agreement without any other obligation.
6. INSURANCE
«Villa Vižula» recommends to its guests to use the travel
insurance to cover the cancellation costs.
7. TIME OF ARRIVAL AND DEPARTURE
Guests are expected to arrive between 3.00 and 7.00 p.m. and to
leave before 10.00 a.m., if not reported otherwise to «Villa
Vižula».
8.RENTING CONDITIONS
It is forbidden to give hospitality to more persons then allowed
by the number of beds indicated on our offer. Children are
considered as adults. All guests are obliged to respect the
house regulations with particular attention to the rules
concerning the quiet especially during the afternoon and night
time.
9. CAUTION
The guest should take the maximum care of the apartment and of
its equipment (kitchenware, refrigerator, mattresses, etc.)
Complaints regarding the state of the apartment and its
equipment shall be accepted only within 24hours after arrival.
Broken are damaged items must be paid at the price of the
pricelist.
10. CLEANING AND EXTRA SERVICES
The apartments will be completely cleaned on weekly basis during
the entire accommodation period. If some extra services are
required, like: babybeds, grill, etc., «Villa Vižula» should be
informed upon in advance and provide it on extra charge.
11. PERSONAL VALUABLE OBJECTS
If the client has items of significant value he has the
possibility to deposit them in the safe of «Villa Vižula».
Otherwise, «Villa Vižula» can’t be responsible for loss /
damage.
12. PETS
«Villa Vižula» is not in position to accept guest's pets.
13. SETTLEMENT OF COMPLAINS
If some problem occurs, a guest should immediately contact
somebody in charge which will do its best to solve it. If the
problem remains unsolved, the guest should send the written
complaint addressed to «Villa Vižula» within the period of 7
days upon departure.
In any other case the guest will lose the right of indemnity.
14. ARBITRATION
If the misunderstandings can’t be settled in a friendly way, all
eventual disputes concerning the conditions mentioned in the
Booking form are going to be settled in accordance to the
Croatian Law. The proceedings shall be in Pula and the official
language will be Croatian one.
Croatia, Medulin, November 29th 2005
For «Villa Vižula»:
Silvano Fiorido
Brajdine 110
HR – 52100 Medulin, Croatia
Tel: +385 (0)98 81 82 43 / +385 (0)52 577 013
Fax: +385 (0)52 381 428
http://www.villa-vizula.com
E-mail:
sales@villa-vizula.com |
|
 | |
Jan 06
Wednesday January 7th 2009 